FAQ

Notice: Due to continued financial losses, the merchant has decided to conduct a clearance sale at a loss. Product availability may change during this event, and some items may sell out quickly.

1. Where do you ship?

We currently ship orders within the United States.

2. How long does it take to process my order?

Orders are processed on the same business day after payment has been successfully confirmed.

3. How long does shipping take?

Estimated delivery time is 2 business days. Delivery times may vary due to weather, carrier operations, or other unforeseen circumstances.

4. Can I track my order?

Yes. Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

5. What payment methods do you accept?

We accept secure payment methods offered during checkout. All transactions are processed through trusted payment providers.

6. What is your return policy?

You may return eligible items within 30 days of receiving your order, provided they are unused and in their original condition.

7. When will I receive my refund?

Approved refunds are issued to your original payment method within 3 business days after your returned item has been inspected.

8. What should I do if I receive a damaged or incorrect item?

Please contact our customer support team as soon as possible with your order number and photos of the item. We will work to resolve the issue promptly.

9. Can I cancel or change my order?

If your order has not yet been processed, we will do our best to accommodate your request. Once an order has been shipped, changes or cancellations may no longer be possible.

10. How can I contact customer support?

If you have any questions regarding products, orders, shipping, returns, or refunds, please contact us at:

Email: info@icarusramin.shop